Go to My Account > My Orders and click on an item to review the shipment status and tracking information. You can also click on View Order Details to view your order details. Read our Shipping FAQs for delivery-related info and timelines.

You can find the tracking link by navigating to My Account > My Orders. Tap on the particular item to track your order.

The tracking link will be available only when the order shipment is created with the courier company and is in In Transit status.

Free shipping on orders above ₹500. Shipping fee of ₹50 on orders less than ₹500.

We cannot guarantee when the product will be in stock again. However, we recommend you check the website in a few days to see if the product is back in stock again.

An order, including its shipping address or payment method, cannot be modified after it is placed. If you need to make changes, you will have to cancel the current order and place a new one with the correct details.

You can directly cancel an order before it is in the 'Out For Delivery' state by navigating to My Account > My Orders and opening the particular order shipment you wish to cancel. On this page, you will get the option to cancel your order shipment.

If the order is in the 'Out for delivery' state, you cannot cancel your order shipment; you may refuse to accept the delivery. We will refund you once the product reaches back to us in case of prepaid orders.

Upon receiving and inspecting the returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase. For Pay on Delivery orders, we will ask you for your bank details and transfer the money digitally. Please allow 5-7 business days for the refund to reflect in your account.

Go to My Account > My Orders and click on an item to review the shipment status and tracking information. You can also click on View Order Details to view your order details.

Read our Shipping FAQs for delivery-related info and timelines.

You can directly cancel an order before it is in the 'Out For Delivery' state by navigating to My Account > My Orders and opening the particular order shipment you wish to cancel. On this page, you will get the option to cancel your order shipment.

If the order is in the 'Out for delivery' state, you cannot cancel your order shipment; you may refuse to accept the delivery. We will refund you once the product reaches back to us in case of prepaid orders.

We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Delhi-NCR or 3-5 days for the rest of India.

(working days exclude National Holidays and Sundays).

The delivery timelines shared above are based on the average timelines of all our previous orders, and you are most likely to receive your order within that timeline. We do our best to expedite the shipping for all orders. However, occasional delays may happen on a case-to-case basis.

Please note that nutrabay.com is not liable for any shipping delays or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as the recipient being unavailable or uncontactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.

We always do our best to expedite the shipping for all orders. However, it's possible on some rare occasions that shipment delays may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or uncontactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

You can find the tracking link by navigating to My Account > My Orders.

The tracking link will be available only when the order shipment is created with the courier company and is in 'In Transit' status.

We have partnered with various shipment providers, including Delhivery, Xpressbees, ShipDelight, and Ecom Express, for local delivery to various pin codes in India.

Free shipping on orders above ₹500. Shipping fee of ₹50 on orders less than ₹500.

We service over 20,000 Pincodes all over India which caters to the majority of the population and areas of the country.

Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.

If your pincode is not serviceable, you will receive an alert during checkout. You can then choose to enter a neighboring or accessible pincode that may be serviceable via our courier partners.

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI.

highbornnutrition.in never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners, which have a highly secured and trusted connection.

Yes, the prices for all the products listed on the website include all the taxes.

To give you the best deals around, we occasionally issue promo coupons. It is a simple code that can be applied to get discounts.

Products are eligible for return within 14 days of the delivery date. To qualify for a return, the product must be in its original packaging, unused, unopened, and sealed, with all original tags & labels intact.

For specific issues like Wrong Item Delivered, Item In box Damaged (but Shipping box is ok), and Missing Item in Order, customers must contact us within 3 days of the order delivery date and provide images/videos of the packaging box and the product. The regular 14-day return policy will not apply in these cases.

We recommend customers capture an unboxing video as evidence to resolve the above claims.

Cases not eligible for return:

• Open or used items
• Complaints of taste, health issues, etc. (We recommend consulting a nutritionist or the brand directly in this case)
• Products with tampered scratch codes, serial numbers, etc.
• Individual items of a combo

This policy is effective unless overridden by a manufacturing defect claim.

For any inquiries regarding returns or to initiate a return, please contact us at info@highbornnutrition.in

Please be informed that at highbornnutrition.in, we do not have any 3rd party sellers. This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else to send an authentic product. Since all the products are fulfilled & delivered by Nutrabay.com only, and we are the official, authorised and certified distributor/seller of all the brands we sell, you cannot receive a fake product. If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch numbers. Click here to learn more about authenticity.

We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not worry about receiving a near-expiry product. For products that have more than 18 months of shelf life, 4 months or less remaining is considered as 'near expiry', and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as 'near expiry'. We may occasionally sell products that are close to expiry on special offers or in the 'clearance sale' section. However, the expiry date will be clearly mentioned in such cases if the product is 'near expiry'.

To initiate a return, we request you to email us using the contact us form on the help center page with details of the issue and relevant images/videos to support the case.

Once your return request is approved, a courier partner will be assigned to pick up your product, and you will receive further instructions on how to proceed. Please ensure that the product is securely packaged to prevent any damage during the return shipping process.

Upon receiving and inspecting the returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase. For Pay on Delivery orders, we will ask you for your bank details and transfer the money digitally. Please allow 5-7 business days for the refund to reflect in your account.

Locate the item from My Orders. You can view the Return / Refund status.

In a rare case where you find the shipping box damaged/tampered or without the NUTRABAY branded tape, please reject it at the time of delivery (including prepaid orders) and contact us immediately & we will resolve the case or issue a refund as applicable.

We issue refunds within 3 business days of approving the refund. Once initiated on our end, your bank can take up to 7 business days to process and reflect the refund.